These shoes are in excellent condition they have an adjustable velcro strap across the top that has a plastic fastener. She just looked like they've been very lightly worn but there is no gouges scuffs or scratches around the top or the edges or the back. They may not have been warned just moved around. These would be great for everyday use or even going out to keep your feet comfortable all day long. Please see inside shoe label (if available) for additional information. If there are special pieces, additional items, or custom features not shown in the photos then they are no included. Any missing items will be reflected in the price. Please ask all questions prior to purchase .This item is from a pet free & smoke free home here in the USA. Thank you.